User blog comment:Dracko40/The Angry Illithid: Delays and miscommunication/@comment-3358335-20110707155753/@comment-3358335-20110708171603

No they don't. There is a risk/reward to giving information. If they give information and then pull the plug on something then they risk losing players. Information is like a drug, the more they give the more people want/need. Or at least feel like they need. Fact is, you don't need it. A lot of companies use information as a tease to keep you clinging on.

SWG failed because it was a crappy game with vague promises to make it better. One's that they did not have the budget to fulfill unless you believed them and paid for the game on faith. (In an aside, SW and Star Trek games have the same problem. They need to spend such a significant portion of their start up cash on franchise rights that they never have enough money to create the game they wanted to.)

Riot has great business model. No matter what they do people that spent money on the game really aren't going to stop playing for long, because they don't have anything tangible to keep if they do. The indignant jackasses that feel entitled to knowledge of the inner workings of the company tend to be the same one's that don't spend any money on it. And as long as they don't completely screw up what they already have, they will always get those microtransactions coming in.