Board Thread:Wiki discussions and announcements/@comment-27010991-20140328091459/@comment-5331854-20140407105322

That's a very good description here, Fei. I agree with practically everything and I just want to add something that is also important, at least in my eyes.

If someone would observe the chat for only a limited amount of time, like 7 days at max, he would get the impression that CMods are here to kick/ban users that don't respect the rules in chat. While this is a part of our job, it's not a major part of what we do.

The main purpose of the CMod is to help users when they have a question (or at least direct them to a source that can help them), communicate between different parties if needed and defuse friendly but heated arguments that may overshadow the other topics a chat can have. In these cases, kicking and even banning are the very last options.

Banning and kicking people when problems arise is more-or-less a "hard skill", something that can be taught and learned with relative ease. Mediating and making the chat a generally vivid and positive experience, on the other hand, is a "soft skill", something that is hard to teach. It's easier to naturally have that ability than to learn it afterwards.