User blog comment:Dracko40/The Angry Illithid: Delays and miscommunication/@comment-3358335-20110707155753/@comment-3358335-20110708161159

So you're pissed off that they make a gift of some information, and then when something internal, technical, or just somethng they don't want to publicize happens they give a vague answer to all the people that say "we are entitled to information" ?

They give vague answers because you are NOT entitled to information. The information they give you is a gift. The fact that they answer you at all is a gift. So, once again, I did not miss your point, you seem to think mine has a very narrow scope.

Now I am going to do one of those horrible things, that I rarely do on the internet, and mention some credentials. I happen to work for a software company, that also has two week release cycles. And I have been in the position where everything was a greenlight and when we brought the servers down to roll out the latest release to the public something was discovered that went seriously wrong. We rolled it back to the previous version, and simply sent out a message that says "we did not perform the update." Mostly because we were tired and anything we did at that time was going to be half assed and a lot of the necessary personel for the fix were not necessary for the release so we waited until morning.

When we discovered the problem and fixed it and set a new release date (ussually a couple of days later to ensure regression testing.) We did not explain to everyone "xxx went wrong with line 1523 in the code and we blah blah blah" We just set a new release date.

Again, they don't owe you an explanation. People feel entitled to one, so they give you vague "put off" answers. Maybe that's their immaturity as administrators speaking where they still think "Well we need to tell them something "when they don't really.